CUSTOMER SERVICE
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Click on a Question/Topic below to get help.
Order Information
- What is my order status?
- What is Extended Download Service?
- What is the Backup CD program?
- What payment methods do you accept?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- I need a copy of my invoice.
- I forgot my password.
- What address should I enter in the billing information screen?
- How do I enter a shipping address?
- Should I put spaces or dashes in the credit card number?
- Why are you not accepting my credit card?
- How do I start a new order?
- Has my order shipped?
- How do I get my tracking number?
- Do you ship to my country?
- I live outside the US. Will I have to pay customs fees?
- When will my backorder ship?
- Can I change my shipping address?
- Can I change my shipment method?
Download Information
- How do I re-download software that I have purchased?
- Have download instructions e-mailed to you.
- How do I download?
- How do I get my serial # or unlock codes for my purchase?
- What is download insurance?
- My unlock code/serial # is not working.
- What if the download stops before it is complete?
- What if I want a shipment, but I've already ordered the download?
- I've finished downloading, where do I find it?
- What is your Refund Policy?
- How do I cancel my order?
- How do I request a refund?
- When will the credit appear on my credit card?
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