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Using This Guide:
This listing of FAQ's lists all of the most common questions we are
asked about our filters; and lists any known software issues or
incompatiblities. Review the FAQ's for Both Platforms first, if you
don't see your problem or question addressed, then click on the Mac or
Windows link to view platform specific questions and issues.
Windows
FAQ's
Adobe Photoshop CS2
All of our Windows plug-ins are compatible with Adobe Photoshop CS2. Any issues or problems should be forwarded to techsup@andromeda.com.
Demo
Downloads
I can't get my PC demo to unzip correctly.
Get
the latest version of WinZip at www.winzip.com.
I get an error when I try to download Andromeda Filter Demos.
Contact
your Internet Browser manufacturer and download the latest version of your
browser if you don't already have it installed. If this doesn't solve the problem, your Internet Service
Provider may be having problems. You
can find all of the Andromeda Filter Demos on the Photoshop CD in the
"Third Party Products" folder.
When I download one of the Andromeda Filter demos, the download
begins but then "hangs up" and never completes.
Contact
your Internet Browser manufacturer and download the latest version of your
browser if you don't already have it installed. If this doesn't solve the problem, your Internet Service
Provider may be having problems. You
can find all of the Andromeda Filter Demos on the Photoshop CD in the
"Third Party Products" folder.
Product
Downloads
I purchased my PC product at your website and after download the
file won't open.
Get
the latest version of WinZip at www.winzip.com
I purchased my PC product at your website and after download, the
file won't open and I have the latest version of WinZip.
Is the file corrupt? What
should I do ?
You can go to http://www.digitalriver.com/cs/
or call customer service 1-800-656-5426. To get help re-downloading
or locating your product, reg. number and manual, check shipping status on
physical orders, print your invoice or e-mail confirmation, or get
answers to general questions about your purchase
MAC
WINDOWS BOTH
For compatibility
questions, click on "Compatibility"
follow this link or click on the bar across the top of the page.
If you are are still having a problem, please contact Tech Support via e-mail below.
Be sure to include the information about your platform, operating system, host
software
and version numbers.
EMAIL: techsup@andromeda.com
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